Privacy Policy

This Privacy Policy explains how A & E Services of Florida, LLC, doing business as A & E Home Loans (“A & E,” “we,” “us,” or “our”), collects, uses, protects, and discloses information when you visit our website, request information, communicate with us, or use our mortgage-related services.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, mailing address, and telephone number.
• Information you submit about a mortgage inquiry, property, loan needs, employment, income, assets, credit, or other financial circumstances.
• Documents and information needed to evaluate or process a mortgage request, when you choose to provide them.
• Communications, appointment information, form submissions, and customer-service records.
• Technical information such as device type, browser, IP address, referring page, and website activity collected through ordinary website technologies.

2. How We Use Information

We may use information to respond to your inquiry; provide mortgage consultations and customer support; schedule appointments; communicate about an application, documents, or status; evaluate and process requested services; maintain records; secure and improve our website; comply with applicable law; and protect our rights and users.

3. How We Disclose Information

We may disclose information to service providers that help us operate our business; mortgage lenders, settlement providers, credit or verification providers, and other parties involved in a transaction you request; government or regulatory authorities when required; professional advisers; and parties involved in a permitted business transfer. We do not sell your personal information.

4. SMS and Mobile Information

If you separately opt in, we may use your mobile number to send non-marketing messages about mortgage consultations, appointments, application and document-status updates, client-needs notifications, and one-to-one customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Terms.

5. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies for necessary site functions, security, analytics, and performance. Browser settings may allow you to limit cookies, although some features may not work properly.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure. We retain information for as long as reasonably necessary for the purposes described above, to provide requested services, maintain business records, resolve disputes, and meet legal or regulatory obligations.

7. Your Choices and Rights

You may ask to review or correct contact information we maintain, request deletion where applicable, opt out of marketing communications, or withdraw SMS consent by replying STOP. Certain records may be retained when required or permitted by law. To submit a privacy request, contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

9. External Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, not this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above identifies the current version.

11. Contact Us

A & E Services of Florida, LLC DBA A & E Home Loans
3924 NW 5th St, Miami, FL 33126
Phone: 786-973-6120
Email: [email protected]
NMLS 2828657

SMS Consent  |  SMS Terms